General terms for using the Noria platform
The Noria service is provided by Nelson Kuchar Junior, a sole trader registered as self-employed (the Portuguese “recibos verdes” regime) in Portugal. If the business is later incorporated as a company, the corporate details (company number, registered office) will be published on this page.
Hereinafter referred to as “Noria”, “we” or “the Provider”.
By accessing or using the Noria platform (“Platform”), the user (“Customer”) fully accepts these Terms of Service. If you do not agree with any provision, you must immediately stop using the Platform.
Noria primarily sells Platform access to businesses and professionals (B2B between Noria and the Customer). Each Customer defines its own audience and may use the Platform to reach consumers (B2C), businesses (B2B), or both.
The Platform provides automation tools for customer service, sales and management via the WhatsApp Business API (Meta’s official API), including:
Access to the Platform is granted under a commercial agreement. The Customer is responsible for:
The Customer undertakes to:
Noria undertakes to:
The Platform supports integrations with third-party services (CRM, payment gateways, Google Calendar). Noria is not responsible for the availability, performance or privacy practices of those services. Transfers of personal data outside the European Economic Area (EEA) are subject to the safeguards in Chapter V of the GDPR.
All intellectual-property rights in the Platform, including source code, interface, brand, logos and documentation, belong exclusively to Noria Solutions, Unipessoal Lda. The Customer is granted a non-exclusive, non-transferable and revocable licence to use the Platform during the term of the agreement.
Subject to mandatory European and Portuguese law, Noria shall not be liable for:
These Terms remain in force for as long as the Customer uses the Platform. Noria may suspend or terminate access for breach of these Terms, contractual default or misuse, on 5 (five) business days’ prior notice, except in urgent cases.
The Customer may terminate at any time on 30 days’ written notice.
Where the Customer is a consumer (an individual contracting outside their trade or profession), the 14-day right of withdrawal under Portuguese Decree-Law 24/2014 applies, subject to legal exceptions (including fully performed digital services with express prior consent after execution has begun).
Where the Customer is a business or professional (B2B), this withdrawal right does not apply to the Platform subscription, without prejudice to commercial terms agreed in a proposal or contract.
End customers who interact with the Customer via WhatsApp or linked channels are not parties to the contract between Noria and the Customer. Consumer-law obligations toward those end users (including withdrawal, where applicable) rest with the Customer, which defines its target audience (B2B, B2C or both).
Noria may update these Terms at any time. Changes will be communicated by email and/or in-product notification at least 30 (thirty) days in advance. Continued use after the effective date constitutes acceptance of the new terms.
These Terms are governed by Portuguese law and the law of the European Union. For consumer disputes, the Customer may refer the matter to the Lisbon Consumer Arbitration Centre (www.centroarbitragemlisboa.pt) or to the EU Online Dispute Resolution platform (ec.europa.eu/consumers/odr).
The courts of Lisbon (Portugal) shall have exclusive jurisdiction over any matter arising out of or in connection with these Terms.
Email: contacto@noria.pt · Website: noria.pt
For data-protection enquiries, exercising data-subject rights or portability requests, please write to the same address with the subject “GDPR — [request type]”.